OG - Tenant Satisfaction Measures - Perception Surveys - PP1047
Orbit Group Limited · West Midlands
Key facts
- Contract value
- £91,292
- Awarded
- 09 Mar 2023
- Contract starts
- 31 Mar 2023
- Contract ends
- 31 Mar 2026
- Procedure
- Open procedure
- Buyer type
- Housing
Awarded to
| Supplier | Value |
|---|---|
| Opinion Research Services Ltd | £91,292 |
Description
The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as per the Tenant Satisfaction Measures Standard. These measures combine data generated from internal management information together with data derived from perception surveys. This combined data will enable customers to effectively scrutinise the performance of their landlord.
Orbit are looking to procure a supplier who will undertake perception surveys on Orbits behalf. To meet the Regulators sampling requirements we are currently obliged to complete approx. 2,800 surveys annually (2250 rented and 550 shared ownership). For the purposes of this tender, we are asking for costs based on 3000 surveys (to allow for changes in overall stock size).
The chosen supplier will be asked to conduct these surveys as telephone interviews on a rolling quarterly programme commencing 1st April 2023 (750 completed each quarter). The supplier will need to follow the prescribed requirements set out in the Regulators documents.
The contract will be awarded for 2 years with the option to extend for a further 1 year.
Value stated is estimate only.
Categories (CPV)
Similar open tenders
Footways Maintenance Survey (Lot 3) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 10 Nov, 20265 daysValue £60.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations to obtain road condition data for the highway network for footways and remote cycleways during 2027.
A, B & C Road Conditions Survey (Lot 2) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 10 Nov, 20265 daysValue £90.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations for the provision of A, B and C road condition surveys during 2027.
Unclassified Road Conditions Survey (Lot 1) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 10 Nov, 20265 daysValue £75.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations for the provision of Unclassified Road condition surveys during 2027.
Provision of Conversion Support Services for Student Recruitment for Glasgow Caledonian University
Location: ScotlandBuyer: Glasgow Caledonian University
Open tenderCloses 4 Dec, 202629 daysValue £800.00kSource Find a TenderThe University is seeking a Contractor for the Provision of a Conversion Partner who is equipped to provide a bespoke data driven, measurable series of conversion solutions through expertise in the HE sector.
ID 6592875 - DAERA - LMC - The provision of certification services to the Northern Ireland Beef and Lamb Farm Quality Assurance Scheme (NIBLFQAS)
Location: Northern IrelandBuyer: The Livestock and Meat Commission for Northern Ireland
Open tenderCloses 8 Dec, 202633 daysValue £10.84mSource Find a TenderThe Livestock and Meat Commission (LMC) requires the continued provision of certification services for the Northern Ireland Beef and Lamb Farm Quality Assurance Scheme (FQAS). FQAS plays a critical role in providing assurance regarding animal welfare, food safety and environmental standards and supports market access f
ENQ1406 - LED Screens, Staging, PA Equipment and Lighting Equipment for Derby LIVE Events
Location: East MidlandsBuyer: Derby City Council
Open tenderCloses 11 Nov, 20266 daysValue £95.00kSource Find a TenderThis quotation is for the supply, installation and de-rig of staging, LED screens, PA and Lighting equipment for Derby LIVE Events. **Please note this procurement has been reserved to suppliers with substantive business operations within the administrative boundary of Derby City Council. The Council is committed to sup