ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services
Accent Housing Limited · Yorkshire and the Humber
Key facts
- Contract value
- £149,700
- Awarded
- 17 Sep 2023
- Contract starts
- 25 Oct 2023
- Contract ends
- 25 Oct 2026
- Procedure
- Open procedure
- Buyer type
- Housing
Awarded to
| Supplier | Value |
|---|---|
| SPS Doorguard Limited | £149,700 |
Description
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling
The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at Accent's discretion.
Categories (CPV)
- 64000000 Postal and telecommunications services
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