NHS 111 Service (Midlands Region) - Market Engagement

*Market engagement only*

NHS Black Country ICB and NHS Derby and Derbyshire ICB intend to undertake a procurement process for NHS 111 services to cover the West and East Midlands regions (including Staffordshire and Stoke) on behalf of themselves and the following Integrated Care Boards:

•NHS Birmingham and Solihull ICB •NHS Coventry and Warwickshire ICB •NHS Herefordshire and Worcestershire ICB •NHS Leicester, Leicestershire and Rutland ICB •NHS Lincolnshire ICB •NHS Northamptonshire ICB •NHS Nottingham and Nottinghamshire ICB •NHS Shropshire and Telford and Wrekin ICB •NHS Staffordshire and Stoke-on-Trent ICB

Providers are invited to a market engagement event on the morning of the 20th April 2023 in central Birmingham. Further details will be communicated to registered providers.

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities.

Further objectives of the service will be to: • Achieve nationally and regionally mandated KPIs and quality measures. • Expedite patient access to appropriate end point services. • Deliver good patient experience by providing consistent, safe and efficient clinical assessment at first point of contact. • Provide onward referral to primary care and all non-emergency department (non-ED) pathways, including ICB commissioned services that can undertake remote triage and onward referral (such as local clinical assessment services (CAS)). • Nurture a culture of self-help, education and self-management. • Ensure the Directory of Services (DoS) is maintained in partnership with local systems and used to facilitate timely and appropriate levels of care. • Ensure early identification of calls that would benefit from access to a clinical adviser. • Develop and maintain clear pathways of care which ensure safe and optimal transfer of patients' care where additional or specialist care is required. • Reduce the risk of harm to patients by ensuring patients are referred to the most appropriate service, at the earliest opportunity along the pathway. • Share real time data with health and social care partners to improve the patient journey, safety of staff, and the efficiency of NHS and Local Authority commissioned services.

It is anticipated that the service will receive circa 5.5m calls per annum, Midlands wide. Contract duration 5 years + 2-year extension option.

This PIN relates to services within scope of Schedule 3. The Commissioners and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services ("Light Touch Regime").

To register: Link/address: "https://health family.force.com/s/Welcome" Project reference: C152296 "NHS 111 Service (Midlands Region) - Market Engagement".