A&E High Intensity Usage Service for NHS Herefordshire & Worcestershire ICB
Key facts
- Contract value
- £245,000
- Awarded
- 27 Mar 2023
- Contract starts
- 27 Mar 2023
- Contract ends
- 27 Mar 2025
- Procedure
- Single tender action (below threshold)
- Buyer type
- Health
Awarded to
| Supplier | Value |
|---|---|
| British Red Cross | £245,000 |
Description
A contract has been awarded for a period of 2-years to The British Red Cross Society to provide a High Intensity Use Service ("Supporting You") on behalf on NHS Herefordshire & Worcestershire Integrated Care Board. The contract commenced on 28th March 2023 for a period of 2-years. The service will cover the county of Worcestershire and is a 2-year pilot, funded by Worcestershire Public Health, to provide personalised support to those accessing urgent and emergency services more frequently than expected.
The service will: ⢠Coach and support frequent users of urgent and emergency care services within the Worcestershire footprint, working in a de-medicalised, de-criminalised and person-centred way; ⢠Understand and address the unmet needs of people who access care more than expected ⢠Lower the stigma associated with high intensity use and create a positive culture ⢠Effectively connect with, listen to and coordinate support for people that frequent use A&E/WMAS in Worcestershire ⢠Provide a service driven by quality and demonstrate person-centred approach ⢠Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former HIU to shape future commissioning of service and/or demand/capacity planning. ⢠Establish connections with existing health and care services to find a new way forward for individuals, working in partnership with them ⢠Provide an integrated approach to supporting people with HIU of urgent and emergency services working in parallel with health and care services.
As a by-product of this person-centred work, there will also be a reduction in demand of urgent and emergency care services (including A&E, non-elective admissions, and calls to NHS 111 and 999).
Following a review of the 2-year pilot, the commissioning authority will consider appropriate options, and may consider a procurement exercise for the continuation of the service.
Categories (CPV)
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