CMG Predicting Customer Compliance Behaviours
Department for Work and Pensions · London
Key facts
- Contract value
- £91,140
- Awarded
- 09 Feb 2023
- Contract starts
- 13 Feb 2023
- Contract ends
- 31 Mar 2023
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Accenture Limited | £91,140 |
Description
To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes. This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour. Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.
Categories (CPV)
- 79410000 Business and management consultancy services
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