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Tenfell
Awarded contract
Published 17 Sep 2026

Claims Management Market Study: Consumer Research

Financial Conduct Authority · London

Key facts

Contract value
£209,616
Awarded
03 Aug 2026
Contract starts
09 Aug 2026
Contract ends
15 Dec 2026
Procedure
Call-off from a framework agreement (framework)
Buyer type
Central government

Awarded to

SupplierValue
Irrational Agency Limited£209,616

Description

Consumer research to support the FCA's Claims Management Market Study, exploring consumers' experiences across assisted and unassisted claims journeys, including the role of claims management service providers.

Categories (CPV)

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