NPTC Telephone System
NPTC Group of Colleges · Wales
Key facts
- Buyer type
- Utilities & transport
- Source
- Sell2Wales archive (Open Contracting)
Description
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operationsCurrently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.Please respond by the 06 March 2026The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables.The NPTC are seeking to publish a competitive tender for a Telephone System Contract. NPTC would like to conduct a questionnaire survey.
Categories (CPV)
- 32429000 Telephone network equipment
- 32552310 Digital telephone exchanges
- 45314100 Installation of telephone exchanges
- 50334110 Telephone network maintenance services
- 50334120 Upgrade services of telephone switching equipment
- 64213000 Shared-business telephone network services
- 64214000 Dedicated-business telephone network services
- 64220000 Telecommunication services except telephone and data transmission services
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