0800 Telephone services for warm Home Discount Scheme
Business Energy and Industrial Strategy · United Kingdom
Key facts
- Contract value
- £145,141
- Awarded
- 20 Dec 2022
- Contract starts
- 20 Dec 2022
- Contract ends
- 31 Mar 2023
- Procedure
- Other - direct award as a result of main supplier going into liquidation
- Buyer type
- Utilities & transport
Awarded to
| Supplier | Value |
|---|---|
| Firstcom Europe Limited | £145,141 |
Description
On 20th July 2022 the Authority issued a contract with supplier Go-centric for provision of Warm Home Discount Helpline services. The service went live on 14th November2022. However , Go-centric went into liquidation on 2nd December 2022.Firstcom was the service provider to Go-centric for the 0800 telephone services since 14th November 2022.The department of BEIS are managing the contract centre services since the supplier Go-Centric went into liquidation.Firstcom is the subcontractor to Go-centric and provides the 0800 services and owns the number.BEIS had to direct award the business to Firstcom as a result of main supplier going into liquidation to avoid disruption to service which was already live.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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