Third Line IT Infrastructure Support and Network Operations Centre Services
Cottsway Housing Association Limited · South East
Key facts
- Contract value
- £166,680
- Awarded
- 12 Aug 2026
- Contract starts
- 31 Aug 2026
- Contract ends
- 31 Aug 2029
- Procedure
- Below threshold - open competition
- Buyer type
- Housing
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| ROCK I.T. SPECIALISTS LIMITED | £166,680 |
Description
The primary objectives of this tender are to: • Secure a reliable third line infrastructure support partner that augments our internal IT team for escalations, complex incidents and specialist advice. • Replace our existing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate. • Establish meaningful, contractually backed response times for monitoring alerts and incident notification. • Provide our internal team with visibility into the monitoring and management tooling used to deliver the service. • Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling. • Deliver active, accountable account management with a named contact and regular service reviews. • Offer flexibility to draw on additional resource for short-term projects, migrations or advisory work. Further information available in the ITT document in InTend. https://in-tendhost.co.uk/cottsway/aspx/Home.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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