TD2048 - Service Level Agreement to support the Insight Led Council platform
Derby City Council · East Midlands
Key facts
- Contract value
- £43,200
- Awarded
- 28 Aug 2023
- Contract starts
- 29 Aug 2023
- Contract ends
- 30 Sep 2024
- Procedure
- Other - VEAT Notice
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| EMBRACENT LIMITED | £43,200 |
Description
12 month Service Level Agreement with supplier to maintain a product, including option to
purchase development support through additional service days.
To provide a Service Level Agreement to support the Insight Led Council platform:
⢠Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures /
performing any default procedural corrective actions)
⢠Minor corrective ILC changes to ILC solution / minor defects
⢠Knowledge transfer & Training
⢠Data retention and Archiving
⢠To provide service pack days to support with change requests or project work to develop the product.
Categories (CPV)
- 48000000 Software package and information systems
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