Provision of User Research Consultancy
Crown Commercial Service · United Kingdom
Key facts
- Contract value
- £100,000
- Awarded
- 29 Sep 2022
- Contract starts
- 02 Oct 2022
- Contract ends
- 02 Jan 2023
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| CYBER-DUCK LIMITED | £100,000 |
Description
Provision to run a discovery to further understand the detailed CCS procurement user experience - including issues/challenges/ problems faced by buyers, suppliers and CCS colleagues at each part of the commercial procurement process. By engaging with a User Research Consultancy, they will be able to provide on a call off basis; transformative change by applying proven user-centred methods. Approaching user research in a more holistic "whole system" user research episode (rather than the specific project-based approach) could give us a much better understanding of where our users' problems lie. Ensuring this research is captured as a repository or library means that it can be built on over time and inform many projects and work strands.
Categories (CPV)
- 73200000 Research and development consultancy services
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