Telephony - Single Unified Contact Centre Solution
Yorkshire Housing Limited · Yorkshire and the Humber
Key facts
- Engagement closes
- 24 Aug 2023
- Buyer type
- Housing
Description
At Yorkshire Housing (YH), our business strategy is our roadmap into the future and is driven by our ambition to be customer obsessed. To provide homes and places to be proud of.
We want to be Pre-emptive to shift dealing with issues before they happen and at Yorkshire Housing we're transforming the way we operate. We're levering new technologies to deliver a pre-emptive customer experience and creating an innovative environment for colleagues. It's a big change and it's really exciting. We've started on our journey to develop and roll out Salesforce across YH. It's the first big step in our bid to revolutionise our customer and colleague experience. Further information about us can be found here: https://www.yorkshirehousing.co.uk/
To help us with this, we are seeking a SaaS based telephony solution which will also integrate with our Salesforce CRM system for the implementation of service cloud voice. The solution must have a strong proven track record of integrating seamlessly with Salesforce for our front-office staff, as well as the capability to leverage Microsoft Teams as a softphone to provide contact centres functionality for our back office staff.
A summary of our requirements is shown in the attachment to this notice. If you have a solution that you think meets these requirements, please send us the details along with an estimated cost for budgetary purposes. We will then use this information to formulate our Invitation to Tender.
Your response should be sent to [email protected] by 17.00 on Tuesday 22nd August 2023.
**PLEASE NOTE, DEADLINE NOW EXTENDED TO 17.00 THURSDAY 24th AUGUST.**
Categories (CPV)
Similar open tenders
Conwy County Leisure Facilities CCTV Supply and Install
Location: WalesBuyer: Conwy County Borough Council
Open tenderCloses 26 Nov, 202622 daysValue £100.00kSource Find a TenderConwy County Borough Council is seeking to appoint a suitably qualified and experienced contractor for the supply, installation, commissioning, configuration and 3year maintenance of CCTV systems across seven leisure facilities operated by the Authority. The project forms part of the Council's investment programme to i
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202634 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Term Service Contract for the Installation, Maintenance, Periodic Inspection and Servicing of CCTV Systems
Location: Yorkshire and the HumberBuyer: East Riding of Yorkshire Council
Open tenderCloses 9 Dec, 202635 daysValue £672.00kSource Find a TenderInstallation, maintenance and periodic inspection and testing of Closed Circuit Television Systems (CCTV Systems) in various occupied operational council properties located within the geographical boundaries of the East Riding of Yorkshire.
PURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure
Location: ScotlandBuyer: University of Glasgow
Open tenderCloses 25 Nov, 202621 daysSource Public Contracts ScotlandPURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure Tender documents available from Public Contracts Scotland. Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this
Saltash Guildhall Internal Works
Buyer: Saltash Town Council
Open tenderCloses 30 Nov, 202626 daysSource Contracts FinderSaltash Town Council is seeking tenders from suitably qualified contractors for internal remodelling works at the Guildhall, Lower Fore Street, Saltash. The project comprises refurbishment and adaptation works to support revised council operations and meeting functions, including: Manufacture and installation of besp
Purchase of 475 Smartphones for MKCC
Location: South EastBuyer: Milton Keynes City Council
Open tenderCloses 19 Nov, 202615 daysValue £98.00kSource Find a TenderMilton Keynes City Council are currently out to tender for the provision of 475 Smartphones for Sheltered Housing and ICT staff. Suppliers that would like to take part in this tender process are invited to "Express Interest" upon which they will be given access to the full tender documentation through this e-tendering