DVSA Contact Centre Additional Capacity - Call Surges 2023
Driver and Vehicle Standards Agency · United Kingdom
Key facts
- Contract value
- £3,417,608
- Awarded
- 16 Jul 2023
- Contract starts
- 16 Jul 2023
- Contract ends
- 16 Jul 2026
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Sitel UK Ltd | £3,417,608 |
Description
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
Categories (CPV)
- 79512000 Call centre
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