Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services
The Office of Government Procurement · Ireland
Key facts
- Awarded
- 15 Nov 2024
- Contract starts
- 15 Nov 2024
- Procedure
- Open procedure (framework)
- Buyer type
- Central government
Awarded to 11 suppliers
| Supplier | Value |
|---|---|
| KPMG LLP | — |
| Abtran | — |
| Key Answering Systems Ltd | — |
| Fexco Limited | — |
| TATA CONSULTANCY SERVICES IRELAND LIMITED | — |
| ARI Services Europe Ltd [ARISE] | — |
| Capita Customer Solutions Limited | — |
| eDocs | — |
| Field Management Ireland | — |
| Journeycall Limited | — |
| RigneyDolphin Group | — |
Description
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).
Categories (CPV)
- 79512000 Call centre
- 72253000 Helpdesk and support services
- 72253100 Helpdesk services
- 64214200 Telephone switchboard services
- 79310000 Market research services
- 79311000 Survey services
- 79311100 Survey design services
- 79311200 Survey conduction services
- 79311210 Telephone survey services
- 79314000 Feasibility study
- 79342310 Customer survey services
- 64110000 Postal services
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