Consular Integrated Case Management

Call Off Contract awarded under Framework Contract RM3821 Lot 1b: Workflow and Case Management Solutions

Additional information: The following variations have been made since award;

Nature and extent of the modifications (with indication of possible earlier changes to the contract):

Variation 1 - Correction of incorrect contract end date

Variation 2 - Add business change capability required for the successful implementation of ICM.

Variation 3 - Add further business change capability required for the successful implementation of Orbit, previously known as ICM.

Variation 4 - Additional licences required.

Variation 5 - Described below.

Variation 5 - Need for additional works, services or supplies by the original contractor. (Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor):

Following a competitive procurement process, FCDO contracted with NTT Data UK for the delivery of an Integrated Case Management system ( including configuration of a COTS product, along with provision of support and maintenance of the system once live). Since contracting with NTT Data, FCDO has identified new business needs requiring additional services which have become necessary and which were unforeseen when the original procurement process was conducted.

It is not possible for a supplier other than NTT Data to deliver these additional services for technical reasons as the additional services require knowledge of the system (of which NTT Data have exclusive working knowledge), access to the systems back-end and project specific IPR. Therefore, due to the need for interchangeability and interoperability with existing equipment, services or installations procured under the initial procurement, this work cannot be delivered by any supplier other than NTT Data.

In addition, contracting with a new supplier for delivery of these additional services would cause significant inconvenience and substantial duplication of costs for FCDO. Given the interoperability issues identified above (particularly NTT Data's exclusive working knowledge of the system developed to date and the impact of IPR restrictions), the time required to run a competition to establish another appropriate supplier, and then to mobilise and transition the services, would result in substantial and unacceptable delay to the programme of at least 12-18 months, as well as result in significant duplication of costs for FCDO.

Updated total contract value including value of each modification

Original award total: £12,653,633.00 excluding VAT

Variation 1: £0.00 excluding VAT

Variation 2: £250,800.00 excluding VAT

Variation 3: £711,429.00 excluding VAT

Variation 4: £202,476.00 excluding VAT

Variation 5: £2,621,920.00 excluding VAT

Modified award total: £16,440,258.00 excluding VAT