Systems Partner to Develop a Customer Relationship Management Application
Key facts
- Closing date
- 26 Oct 2023
- Contract starts
- 05 Dec 2023
- Contract ends
- 05 May 2028
- Procedure
- Other - other
- Buyer type
- Other public body
Description
This tender is a republication of 48112 - MCA Digital Customer Relationship Management. The primary objectives of the new system are to: ⢠Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity.
⢠Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI).
⢠The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information.
⢠Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications.
⢠Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information.
⢠Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates.
⢠Be able to securely collect, store and report on equality monitoring information.
⢠Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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