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Tenfell
Awarded contract
Published 14 Sep 2023

National Pathways Light & 111 Resilience Capacity Model

NHS England · London

Key facts

Contract value
£47,600,000
Awarded
01 Mar 2023
Contract starts
01 Mar 2023
Contract ends
31 Jan 2024
Procedure
Accelerated Open procedure (above threshold)
Buyer type
Central government

Awarded to 2 suppliers

SupplierValue
Vocare limited£23,800,000
Integrated Care 24£23,800,000

Description

There continues to be significant uncertainty around expected demands on the NHS 111 service.

To meet this challenge and alleviate key times of pressures on the core NHS111 service, we intend to contract for two proposed services, which are split into Lots within the ITT: Lot A: Scalable surge capacity management of those cases that can be taken by a Service Advisor (SA) using current and future Pathways Light modules. (est. £14m) Lot B: National Resilience Capacity (core NHS111 model delivered via Health Advisors and Clinicians). (est. £9.8m)

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