Audit Provision for the Assistance for Disabled Passengers
OFFICE OF RAIL AND ROAD · London
Key facts
- Contract value
- £30,000
- Awarded
- 04 Apr 2023
- Contract starts
- 31 Mar 2023
- Contract ends
- 30 Jun 2023
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Best Practice Group plc | £30,000 |
Description
This is a project to assess how 5 Train Operating Companies (TOCs) manage the provision of assistance for disabled people. There are three principal elements, comprising audits of the following aspects:
1) TOC interaction with use of with the Rail Delivery Group's the Passenger Assist reservation system for booking assistance, including entering information into the RDG system, communication of booking information to station staff, and other TOCs where appropriate.
2) TOC implementation of the handover protocol for communication between departure station and destination station.
3) The overall management system used by TOCs, including monitoring wand assurance processes that TOCs have in place for how they provide passenger assistance.
Categories (CPV)
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