Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling
NHS England · London
Key facts
- Contract value
- £100,000,000
- Awarded
- 14 Mar 2022
- Contract starts
- 21 Mar 2022
- Contract ends
- 21 Sep 2022
- Procedure
- Other -
- Buyer type
- Central government
Awarded to 2 suppliers
| Supplier | Value |
|---|---|
| HINDUJA GLOBAL SOLUTIONS UK LIMITED | £25,000,000 |
| TELEPERFORMANCE LIMITED | £25,000,000 |
Description
The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS).
The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.
Categories (CPV)
- 32524000 Telecommunications system
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