NHS 111 Telephony Service

This notice is a Prior Information Notice only and is published to alert potential providers of a forth coming procurement exercise. Any participating CCGs, structure and/or timescales contained within this notice are for guidance only and should not be taken as confirmed.

NHS 111 is available 24 hours a day, 7 days a week and 365 days a year (366 days in each leap year) to respond to people’s healthcare needs when: •It is not a life-threatening situation, and therefore is less urgent than a 999 call; •The patients registered GP is not an option, for example when the Caller is away from home, the service can assess and direct to the nearest practice; •The Caller feels they cannot wait and is simply unsure of which service they require; •The Caller requires health information or reassurance about what to do next.

The NHS 111 Telephony service forms an integral part of the East Midlands vision for urgent and emergency care services. It plays a pivotal role in guiding members of the public to ensure they access the right care; at the right time; in the right place.

The East Midlands Commissioners expect, as a minimum, service providers to be capable of delivering the 111 elements of the Commissioning Standards Integrated Urgent Care published by NHS England in October 2015.

It is anticipated that the staff delivering the service will be an appropriate blend of trained advisors and clinicians, utilising a predefined triaging system alongside locally defined services to assess callers needs and most appropriate course of action.

Providers who are interested in tendering for this service have the opportunity to attend a bidder event on Tuesday 8th December 2015 (timings to be confirmed).

To express an interest in attending the bidder event on the 8th of December 2015 please follow the Bravo registration instructions in the additional information section of this advert.

Additional information: The Contracting Authority intends to use an eTendering system in this procurement exercise.

A previous PIN was published in relation to this service prior to the national pause 2015/S 087-157385

Suppliers Instructions How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://ardengemcsu.bravosolution.co.uk and click the link to register— Accept the terms and conditions and click ‘continue' — Enter your correct business and user details —Note the user-name you chose and click ‘Save' when complete — You will shortly receive an e-mail with your unique password (please keep this secure) 2. Express an Interest in the tender — Login to the portal with the user-name/password — Click the ‘PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content. — Click the ‘Express Interest' button at the top of the page. — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments' in the ‘PQQ/ ITT Details' box 3. Responding to the tender — Click ‘My Response' under ‘PQQ/ ITT Details', you can choose to ‘Create Response' or to ‘Decline to Respond' (please give a reason if declining) — You can now use the ‘Messages' function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available) You must then submit your reply using the ‘Submit Response' button at the top of the page. If you require any further assistance please consult the on-line help, or contact the eTendering helpdesk.