OHCAT - ICT Managed Service

Orchard Hill College and Academy Trust is a family of specialist education providers for pupils and students from nursery through to further education across London, Surrey, Sussex and Berkshire. The uniqueness of OHCAT is that it is fully representative of all designations of special education needs and disabilities. Across the whole organisation there are a range of experts and practitioners who advocate for children and young people with special education needs and disabilities to ensure they receive the best possible opportunities to achieve their full potential.Orchard Hill College (OHC) was established in 1983 and has grown from a small hospital provision into an Outstanding College that operates from eight college centres across London and provides post-16 education for approximately 400 students with mild, moderate, severe and profound learning need.Orchard Hill College Academy Trust (OHCAT) was established in 2013 by Orchard Hill College to share its expertise and provide services and support to specialist schools. The Trust is now home to 15 special schoolsIn total there are currently 22 sites encompassing c1,500 staff and c2,077 PupilsThe Purpose of this procurement is to identify a single provider who will deliver an ICT managed service across all sites. It is expected that TUPE will apply from the Trust.Bidders should assume that the Trust will require a 51 week onsite service that fulfils an SLA that will be provided by the Trust. The following list of services are to be provided but should not be seen as a finite list:- strategic advice and direction to the Trust regarding ICT- 24hrs a day 365 days per year monitoring and management service- service desk- support for the Trust administration staff who currently number c70 at Quadrant House and remotely- local staffing that bidders deem necessary to meet the delivery requirements of the SLA- responsibility for design, specification, installation and management of all ICT infrastructure- supply of goods and services based on an agreed Best Value (BV) approach- management of all ICT against an agreed SLA- management of third parties- relevant management, patching and reporting- training - technical and curriculum as necessary- expectation that the provider will drive innovation- risk registers and inventory management- co-ordination and administrative support to an ICT Project GroupThe initial work will be to both transition to the new service and then design and implement a new infrastructure across seven initial sites. Starting with a design phase in the summer term of 2023 and then a roll out during the Autumn term and when new communication lines are in place (due to be procured in parallel to this procurement).