15-120 Support and Maintenance of Telephone & Contact Centre Services
Rotherham MBC · United Kingdom
Key facts
- Estimated value
- £100,000
- Closing date
- 15 Jan 2016
- Contract starts
- 01 Feb 2016
- Contract ends
- 31 Jan 2017
- Procedure
- Open procedure
- Buyer type
- Local government
Description
RMBC operate an Avaya CSK1 VoIP telephony platform to service its core internal and external telephony requirements. This system is linked to an Avaya CC6 contact centre solution which underpins a number of business functions including some which are offered 24 x 7 x 36. RMBC is seeking an organisation (Avaya certified gold partner or above) to provide service and support to parts of RMBC's ICT Team infrastructure. This contract will be for an initial period of 1 year, with the option to extend at the sole discretion of RMBC for a further 12 month which will be reviewed on a quarterly basis year. The estimated value of this contract is between £100,000 and £150,000, however this does not carry any guarantee of turnover and any estimated volumes of business are indicative and may vary upwards or downwards depending on actual future needs. All information can be found under the reference A5BE-QV7VX8 15-120 Support and Maintenance of Telephone & Contact Centre Services on www.yortender.co.uuk
Categories (CPV)
- 32550000 Telephone equipment
- 32552100 Telephone sets
- 32552300 Telephonic or telegraphic switching apparatus
- 50000000 Repair and maintenance services
- 50330000 Maintenance services of telecommunications equipment
- 50334000 Repair and maintenance services of line telephony and line telegraphy equipment
- 50334100 Repair and maintenance services of line telephony equipment
- 50334110 Telephone network maintenance services
- 50334130 Repair and maintenance services of telephone switching apparatus
- 50334140 Repair and maintenance services of telephone sets
- 51340000 Installation services of line telephony equipment
- 64210000 Telephone and data transmission services
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