JSA New Claims
Department for Work and Pensions · London
Key facts
- Closing date
- 03 Feb 2016
- Contract starts
- 31 Jul 2016
- Contract ends
- 31 Jul 2018
- Procedure
- Open procedure
- Buyer type
- Central government
Description
DWP requires a contact centre service provider to deliver a Jobseekers New Claims service line from 1.8.2016 until 31.7.2018 with the potential to extend for an additional 12 months. DWP anticipate call volumes of approximately 1 300 000 over the 2 year contract period. Average Handling Time will be approximately 9 minutes per call
Categories (CPV)
- 79512000 Call centre
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