Customer Service Surveys and Data Collection
Notting Hill Genesis · United Kingdom
Key facts
- Estimated value
- £550,000
- Closing date
- 21 Feb 2022
- Contract starts
- 30 Sep 2022
- Contract ends
- 30 Sep 2027
- Procedure
- Open procedure
- Buyer type
- Housing
Description
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things.
To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents.
The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.
Categories (CPV)
- 79311000 Survey services
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