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Tenfell
Closed tender
Published 07 Jan 2016

IT Support & Infrastructure Contract for the National Museum of the Royal Navy

NATIONAL MUSEUM OF THE ROYAL NAVY TRADING

Key facts

Estimated value
£25,000
Closing date
12 Feb 2016
Contract starts
31 Mar 2016
Contract ends
31 Mar 2019
Procedure
Open procedure
Buyer type
Other public body

Description

The National Museum of the Royal Navy (NMRN) wishes to appoint a single IT support provider for 3rd line support for its existing circa 300 user base, project and infrastructure advice and to also assist in the upgrade of the existing infrastructure.

The main features of the services required are: a. Phone support to both the IT Manager and IT Technician on any IT related issues. b. Email support to both the IT Manager and IT Technician on any IT related issues. c. On-site support with a next working day SLA for issues escalated by IT Manager. d. Remote support of servers and infrastructure at all sites. e. Recommendations of new technologies or different ways of working. f. Implementation of new hardware and software as the requirement arises and in accordance with the NMRN IT Strategy.

Full tender document is available on request.

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