PIN for the Digitalisation of the Continuing Healthcare End-to-End Patient Management System for NHS Somerset Integrated Care Board ('ICB')

The ICB's Continuing Healthcare (CHC) team assess some of the most complex and vulnerable patients in our community. The needs have arisen because of disability, accident, or illness so it is vital that cases are assessed, reviewed, and managed in a timely manner. The purpose of the digitalisation of the assessment process is to improve patient and family experience by: - driving increased productivity; and - speed in decision making.

A new digital end-to-end patient management system will provide NHS Somerset ICB with an opportunity to develop, improve, advance, and refresh the current ways of working as well as providing a new CHC model that provides optimal patient outcomes and experience through an innovative digital approach. A 'Digitalised CHC End-to-End Patient System', where information seamlessly flows between processes that will eliminate ongoing challenges with duplication and interoperability by connecting the entire CHC lifecycle into one platform.

This system would need to support integration by the inclusion of other business functions and other patient cohorts from within NHS Somerset ICB. This includes a system that could be used by the Children's Continuing Care, Mental Health, and Safeguarding Teams in NHS Somerset; ideally, we would like a system to be optimised for their requirement.

The aim of this exercise is to understand the provider market, current and emerging practice, as well as likely level of interest in the potential procurement activity the ICB may carry out. We would appreciate an opportunity to gain insights into how your organisation could approach the delivery and implementation of an end-to-end patient management system.

Please could you consider responding to this Notice by completing a questionnaire so we can gain an improved understanding of the market and of your organisation.

No questions in this questionnaire are scored. There are no word counts for any of the responses. Responses to this questionnaire will not impact any evaluation of any future opportunity. Your input, effort and support are very much sought and will be appreciated to aid and inform the ICB in developing the most appropriate strategy and approach. A response to this questionnaire does not guarantee an automatic invitation to any subsequent formal process, which NHS Somerset will consider in due course. NHS Somerset ICB will not be liable for costs incurred by any interested party in participating in this exercise.

This process is being managed by NHS South, Central and West Commissioning Support Unit on behalf of NHS Somerset ICB.

Additional information: Registration and completion of the questionnaire does not constitute an expression of interest in any future tender. Responses will not be used to evaluate your company, create a short-list or guarantee inclusion or exclusion in any resulting tender exercise.

The Authority will not be liable for costs incurred by any interested party in participating in this exercise.

There is no requirement to complete all questions contained within the document however any information you could provide will help the ICB to make better informed decisions.

Interested parties can submit the Market Insights Questionnaire for this project by email to Stevie Crawford, Senior Procurement Manager at [email protected] (and cc'ing [email protected]). We would really appreciated your feedback by 4th November 2022.