1516BC02 Enablers for and barriers to customer take up for digital tax credits
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £42,508
- Awarded
- 16 Jul 2015
- Contract starts
- 16 Jul 2015
- Contract ends
- 31 Dec 2015
- Procedure
- Other -
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| TNS-BMRB | £42,508 |
Description
This research is intended to build on the existing research and evidence already available, to understand not only the triggers and barriers to using an online service, but to understand what HMRC can do to achieve greater take-up for a digital tax credits service and to reduce customerâs reliance on our telephone and paper channels.
Additional information: This contract was let as a result of a mini competition within the DWP Social and Economic Research Framework 2013.
Categories (CPV)
- 73000000 Research and development services and related consultancy services
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