Locality Based First Tier (Casework) Welfare Rights
Sunderland City Council · North East
Key facts
- Estimated value
- £612,348
- Closing date
- 23 Dec 2014
- Contract starts
- 31 Mar 2015
- Contract ends
- 31 Mar 2017
- Procedure
- Open procedure
- Buyer type
- Local government
Description
Tender for the Provision ofLocality Based First Tier Welfare RightsCasework
Sunderland City Council is inviting tenders from providers who can deliver Locality Based First Tier (Casework) Welfare Rightswithin the Sunderland City Council boundary.
There are 5 First Tier Welfare Rights contracts available:
Lot 1 - Washington West, Washington North, Washington South, Washington Central, Washington East. Lot 2 - Redhill, Castle Southwick, Fulwell, St Peters. Lot 3 - St Annes, Pallion, Sandhill, Barnes, St Chads, Silksworth. Lot 4 - Millfield, Hendon, St Michaels, Doxford, Ryhope. Lot 5 - Shiney Row, Houghton, Copt Hill, Hetton.
The successful provider(s) for Lots 1-5 will deliver locality based First Tier Welfare Rightsin relation to the social welfare law issues ofwelfare benefits, and debt with a clear link to the importance this advice plays in preventing homelessness.
Included is the requirement to deliver an effective gateway assessment at the point of contact to identify specific welfare rights needs to ensure only appropriate queries are moved through to the benefits and debts casework service; and which identifies where a referral into other appropriate support (welfare rights ,specialists services and/or wider support provision) is necessary. In relation to the provision of debt support, successful providers will be responsible for improving customer resilience and driving down appropriate repeat enquiries
Categories (CPV)
- 85000000 Health and social work services
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