PURCON1054 - Cherwell Managed Service IT
UNIVERSITY OF EAST ANGLIA · East of England
Key facts
- Closing date
- 07 Oct 2022
- Contract starts
- 23 Oct 2022
- Contract ends
- 31 Jul 2023
- Procedure
- Open procedure (below threshold)
- Buyer type
- Education
Description
1.1 The IT and Computing Services division provide IT services for staff and students at the University of East Anglia. Our service desk and technical teams use the Cherwell Service Management tool to manage services and support service delivery. Cherwell is used for service request management, incident management, asset and configuration management, and knowledge management in particular. The division has recently launched a significant service management project to further improve our existing practices, and to introduce new efficient service management procedures, within Cherwell. The project has coincided with the loss of our Cherwell system administrator and developer. Consequently, we're looking for a partner organisation to help in two main areas: i) to undertake the day-to-day system administration and maintenance of our Cherwell system, ii) to undertake Cherwell system development and configuration work to help us further improve our service management practices, and to extend the system to another business unit. Our expectation is that more system development and configuration work will be needed initially to help us improve the performance of Cherwell, to help us extend Cherwell to another business unit, and to help lay the foundations of strong service management practice based on best practice and the ITIL4 framework. Our current contract with Cherwell expires 31/07/23 likely to be extended for a further year until 31/07/24, this managed service contract will reflect this.
Additional information: To apply please register via Intend to access the documentation and bid: https://in-tendhost.co.uk/universityofeastanglia/aspx/Home
Is a Recurrent Procurement Type? : No
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
Similar open tenders
EMMS Cyber Security SME Support Programme
Location: Yorkshire and the HumberBuyer: Lincolnshire County Council
Open tenderCloses 18 Nov, 202614 daysValue £65.00kSource Find a TenderIndustrial Cyber Security pilot programme aimed at improving cyber resilience readiness within SME manufacturing businesses. This exercise is being led by the LCC on behalf of Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire, and Greater Lincolnshire.
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202634 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
The Spencer Academy Trusts Microsoft Licensing & Support Services
Location: East MidlandsBuyer: THE SPENCER ACADEMIES TRUST
Open tenderCloses 23 Nov, 202619 daysValue £525.00kSource Find a TenderSpencer Academies Trust is seeking a suitably qualified supplier to provide Microsoft Licensing and Support Services. The contract will include the provision, management and support of the Trust's Microsoft licensing estate, including Microsoft 365 A3 and Microsoft 365 A5 licensing, licence administration, subscription
ICT Network Support Services for Tailte Éireann
Location: IrelandBuyer: Tailte Éireann
Open tenderCloses 8 Dec, 202634 daysValue €800.00KSource TEDThe provision of Network maintenance, software and related services to support Tailte Éireanns network infrastructure. The network equipment and services the subject of this tender consists of Cisco and Dell switches and routers and any attached equipment such as GBIC’s etc
Contract for Education and Outreach Programme Management Services
Location: IrelandBuyer: Department of Culture Communications Sport
Open tenderCloses 11 Dec, 202637 daysValue €320.00KSource TEDThe National Archives has been very successful in recent years in broadening the understanding of our role as the keeper of the records of the State amongst the general public. This enhanced public engagement has seen more people visit the National Archives online and in person(outside of the usual academics and resear
Single Party Framework Agreement for the supply of Atlassian Cloud Services and Associated Products
Location: IrelandBuyer: Gambling Regulatory Authority of Ireland
Open tenderCloses 3 Dec, 202629 daysValue €400.00KSource TEDSingle Party Framework Agreement for the supply of Atlassian Cloud Services and Associated Products