Tell Us - Health & Social Care General

The Care Quality Commission (CQC) has a statutory duty to have regard to the views and experiences of people who use services in its regulatory work.

Listening to and acting on people’s experiences of care is vital to our work. It helps us to decide when, where and what to inspect, supports better registration, inspection, judgements and ratings and results in better information for the public. Some national voluntary organisations that run a telephone helpline service have access to a rich source of qualitative intelligence from the public about the quality and safety of health and social care services in England which could be extremely valuable to CQC.

The aims of the project are: • To actively seek intelligence from a well-established, national voluntary organisation, about whether care services are meeting required standards of quality and safety • To assess the value of the intelligence to CQC in assessing risk and prompting regulatory activity

Additional information: How to Access this tender This contract will be tendered online using Delta e-Sourcing. Suppliers must read through this set of instructions and follow the process to respond to this opportunity.

The information and/or documents for this opportunity are available on https://www.delta- esourcing.com/delta. You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.

Suppliers must log in, go to your Response Manager and add the following Access Code: 53N9752844 please ensure you follow any instruction provided to you here.

The deadline for submitting your response(s) is 13TH March 2015 12 Noon. Please ensure that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents.

If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on call 0845 270 7050 or email [email protected].