CWC21023 - Wolverhampton Independent Health Complaints Advocacy Service (WHACS)
City of Wolverhampton Council · West Midlands
Key facts
- Contract value
- £75,120
- Awarded
- 14 Feb 2022
- Contract starts
- 31 Mar 2022
- Contract ends
- 15 Oct 2023
- Procedure
- Open procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| POhWER | £75,120 |
Description
The City of Wolverhampton Council intends to procure a new Independent Health Complaints Advocacy Service (IHCAS) locally branded as Wolverhampton Health Advocacy Complaints Service (WHACS).
The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current Independent Health Complaints Advocacy Service contract ends on 31 March 2022. The Council plans to procure a stand-alone replacement Service which will commence in April 2022, and end in October 2023 to align with other statutory advocacy services.
Wolverhampton is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they have received. Supporting individuals to go through to the Health Service Ombudsman may also be necessary.
The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations.
The service will enable local people to make and resolve complaints in relation to the following services: ⢠All NHS Trusts and NHS Bodies including NHS Foundation Trusts, ⢠Family Health Services provided for the NHS by GPs, Dentists, Opticians or Pharmacists and other health care practitioners, ⢠Clinical Care Groups or ensuing organisation/s, ⢠Private health care establishments if the treatment has been paid for by the NHS, ⢠All other health services commissioned by NHS funding.
Please see the tender documents for further information.
Light Touch Regime: The subject matter of this procurement process relates to the delivery of services which are listed to in Chapter 3, Section 7 to the PCR 2015 regulations. As such the full regime set out in the regulations will not apply to the award of the contract. Consequently, the procurement process adopted by the Commissioners has been developed in accordance with Regulation 76 of the regulations and in particular in accordance with the fundamental public procurement principles of transparency and equal treatment. For the avoidance of doubt this means that the Commissioners have adopted an open procedure described in the associated tender documents.
Categories (CPV)
- 85000000 Health and social work services
Similar open tenders
Employment Readiness and Progression Support Service - Portsmouth 2026
Location: South EastBuyer: Portsmouth City Council
Open tenderCloses 3 Dec, 202628 daysValue £470.00kSource Find a TenderPortsmouth City Council ('the Council') is inviting tenders from suitably qualified Providers to provide a specialist Employment Readiness and Progression Support Service for adults aged 18 and over who have a learning disability and/or are autistic or self-identify as neurodivergent. The Contract will commence on 1 A
Tender for Sensory Impairment Rehabilitation Service in Herefordshire
Location: West MidlandsBuyer: Herefordshire Council
Open tenderCloses 27 Nov, 202622 daysValue £1.09mSource Find a TenderHerefordshire Council is seeking to appoint a suitably qualified and experienced provider to deliver a countywide Sensory Impairment Service for adults aged 18 and over who are living with visual impairment, hearing impairment or dual sensory loss. The service forms part of the Council's prevention and wellbeing offer
Shropshire 0-25 Public Health Nursing Service (PHNS)
Location: West MidlandsBuyer: Shropshire Council
Open tenderCloses 21 Dec, 202646 daysValue £25.30mSource Find a TenderThe Authority is seeking a provider to deliver an integrated 0-19 (up to 25 where appropriate) Healthy Child Programme, encompassing Health Visiting, School Nursing and Family Nurse Partnership services across Shropshire. The service will support children, young people and families through a community-based, preventati
LW195 QUP IMP Support - Castlevax
Location: North WestBuyer: Liverpool School of Tropical Medicine
Open tenderCloses 30 Nov, 202625 daysValue £100.00kSource Find a TenderLSTM is seeking to appoint a suitably qualified and authorised supplier to provide Qualified Person (QP) services and associated GMP, regulatory, importation, labelling and clinical trial supply services for the COVAXCHIM002 Phase 2b clinical trial, taking place in the UK, Belgium and Singapore. For more information ab
Healthy Lives Dynamic Purchasing Vehicle - Category 4 Round 14 - Onboarding
Location: LondonBuyer: London Borough of Newham
Open tenderCloses 2 Dec, 202627 daysSource Find a TenderThis is an opening of the Onboarding Round 14 for Category 4 - Addressing resource inequality Rounds will open and close throughout the lifetime of the Healthy Lives Dynamic Purchasing Vehicle at the Authorities discretion. The initial "Round" for this Healthy Lives Dynamic Purchasing Vehicle will be open for twenty ei
Healthy Lives Dynamic Purchasing Vehicle - Category 3 Round 15 - Onboarding
Location: LondonBuyer: London Borough of Newham
Open tenderCloses 2 Dec, 202627 daysSource Find a TenderThis is an opening of the Onboarding Round 15 for Category 3 - Community projects for health and wellbeing Rounds will open and close throughout the lifetime of the Healthy Lives Dynamic Purchasing Vehicle at the Authorities discretion. The initial "Round" for this Healthy Lives Dynamic Purchasing Vehicle will be open