Accident Damage Claim Recoveries
Denbighshire County Council · Wales
Key facts
- Buyer type
- Local government
- Source
- Sell2Wales archive (Open Contracting)
Description
The successful supplier would be expected to take up the cases from the beginning and see them through to the end. So, after stage 2 below we would send the case details to the supplier and then would only need to keep track of the costs and send them on to the supplier so they can issue an invoice at the conclusion. The supplier would then send the money to us.The current process is as follows:1. When a RWO incident occurs we are notified by the duty Supervisor with an internal form.2. We set up the case electronically and note our excel spreadsheet.3. In most cases we need to contact various other agencies (North Wales Police, the DVLA, Land Registry etc.) in order to find out who is the appropriate and responsible third party.4. We contact the third party and issue a stock letter advising them that they owe us money.5. Most of the time we either get no reply or they pass the letter to their insurers.6. If there’s no reply in vehicle-related cases we use the AskMID website to find out the insurers.7. We deal with correspondence with the third party or their insurers / loss adjusters.8. We keep track of the costs in each case and issue an invoice.9. The responsibility to collect the money that we invoice is with Sundry Debtors, and we liaise with them if there are any disputes with the third party or their insurers.10. Occasionally Sundry Debtors will pass the debt to a debt collector if the third party refuses to pay.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=120562.
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