Request for Quotation for Provision of HPLC systems Servicing, Maintenance and Repair
Key facts
- Contract value
- £55,620
- Awarded
- 13 Apr 2015
- Contract starts
- 30 Apr 2015
- Contract ends
- 30 Apr 2017
- Procedure
- Not applicable
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Mason Science | £55,620 |
Description
The contract should include the following as a minimum for each instruments: ⢠Telephone technical support (hardware & software) from qualified personnel, within 24 hrs of initial contact. ⢠One annual on-site preventative maintenance visit (including parts, travel and labour) ⢠Unlimited on-site repair visits (including travel and labour) ⢠Parts, consumables and supplies required for repair to maintain the performance of the instrumentation including but not limited to seals, tubing, lamps, vacuum pump parts⦠⢠In the event of breakdown, availability of an engineer on-site for repair within 2 working days of the call being logged. ⢠Cover of PCs and software related to the instrumentation ⢠Module swap: Guaranteed replacement of unit related to HPLC with identical one of equivalent age or more recent if unable to fix it on-site or swap deemed most appropriate by remote technical support. ⢠The contract should include the following as desirables ⢠Ability for the supplier to connect to instrumentation remotely to pro-actively reduce downtime and allow troubleshooting.
Categories (CPV)
- 50800000 Miscellaneous repair and maintenance services
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