007734 - Customer and Debtor Automated Engagement Platform
Newcastle City Council · North East
Key facts
- Contract value
- £249,000
- Awarded
- 30 Jun 2022
- Contract starts
- 04 Jul 2022
- Contract ends
- 04 Jul 2024
- Procedure
- Open procedure (above threshold)
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| VOICESCAPE LIMITED | £249,000 |
Description
Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience.
This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%.
NCC's detailed requirements are defined in full in the contract documents which can be found https://www.nepo.org/.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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