PATIENT EXPERIENCE 2017

Oxford Health NHS Foundation Trust (the Trust) requires a Patient Experience feedback service for collecting and reporting real time feedback from service users, carers, families and staff. The selected supplier of this service will be an experienced market research organisation who has previously worked to deliver a patient experience feedback service by capturing and reporting on feedback in healthcare settings. The Trust spans 5 counties; Buckinghamshire, Oxfordshire, Wiltshire, Swindon and Bath & North East Somerset, and our wide variety of community and mental health services are configured across 3 Directorates; Children & Young People, Adult and Older Adult. In total this involves approximately 65 services, with around 264 individual teams containing approximately 4000 patient facing members of staff. The teams include adult and children’s community and specialised primary care such as community hospitals, health visiting, district nursing and dentistry, as well as community mental health services for adults, older adults and young people, and approximately 25 settings for mental health inpatients. The Trust has a workforce of 6500 staff and an estimated 70,000 contacts with service users per month where our values of ‘Caring, Safe, Excellent’ are at the heart of everything we do. The contract for this service is expected to have duration of 3 years with the possibility of being extended by up to 2 further years. The contract value will be £90,000 per annum.

Additional information: INSTRUCTIONS TO BIDDERS Suppliers Instructions How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) - Browse to the eSourcing Portal: https://www.nhssourcing.co.uk/OxfordHealthNHSFT/web/login.shtml and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.