TV Licensing Postal Services

The contract will cover postal services for the following outbound TV Licensing (TVL) mail:- - Renewal and Retention Campaigns - New Sales Campaigns - Customer Service Activity. These mailings play a key part in assisting the BBC to manage the collection and administration of licence fee revenue. Around 40% of TVL letters are sent to unlicensed addresses as part of ongoing enforcement programmes. TVL also issues letters to customers as payment reminders, notifications of missed direct debits or for customer service activity (for example confirmation of change of circumstances). Although significant progress has been made in reducing the reliance on postal mail as a communications channel, it will remain a very important method of communicating to licence fee payers for the foreseeable future, particularly for unlicensed addresses and customers without internet access.

Additional information: Please register your interest in this project by taking the following steps:

1 - Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 - Go to https://bbc.bravosolution.co.uk. 1.2 - Click the link on the login page to Register. 1.3 - Accept the terms and conditions and click ‘Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click ‘Save' when complete. 1.6 - You will shortly receive an email with your temporary password.

2 - Express an Interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the ‘PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ ITT to access the content. 2.4 - Click the ‘Express Interest' button at the top of the page. This will move the PQQ /ITT into your ‘My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking ‘Buyer Attachments' in the ‘PQQ/ ITT Details' box.

3. Responding to the tender: 3.1 - Click ‘My Response' under ‘PQQ/ ITT Details', you can choose to ‘Create Response' or to ‘Decline to Respond' (please give a reason if declining). 3.2 - You can now use the ‘Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 - You must then submit your reply using the ‘Submit Response' button at the top of the page.

If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk.