24P055 RTÉ Radioman Support Solution

Background: RTÉ (Raidió Teilifís Éireann) RTÉ is Ireland’s national public service media organisation, providing cost-effective, free-to-air multimedia services to the public in Ireland and interested audiences internationally. RTÉ operates six linear television channels, nine radio stations and digital services including rte.ie website and the RTÉ player. These carry a mix of in-house produced, commissioned and acquired content. RTÉ radio has the largest share of listening in the Republic of Ireland, while also serving a global diaspora via web and apps. RTÉ radio services can be accessed on FM and Saorview, while live and playback radio services and podcasts are also accessible via the RTÉ website, RTÉ’s own app and third-party apps. Background: Radioman RTÉ is currently undertaking a market exploration exercise to identify the potential for a single third party to deliver RTÉ’s support requirements for RTÉ’s Radioman system. Radioman is a proprietary solution developed and maintained by Jutel oy of Finland, which supports broadcast radio studio production. RTÉ’s Radioman operates in various studio facilities across Ireland including Dublin, Cork Limerick, Galway, Kerry and Donegal and also on mobile broadcast vehicles. The system runs on a mix of physical and virtual servers running Windows Server, Linux and IBM DB2 databases. There are approximately 20 production servers, and 120 workstations spread over 12 locations nationwide. RTÉ is seeking information about market participants who can provide a single solution that meets the technical and operational requirement to provide support for the system in RTÉ. RTÉ is seeking information about solutions that have the following key elements:  A single solution that satisfies the following stakeholder requirements o Telephone and remote support via VPN 24 hours x 365 days a year with agreed severity and response levels, agreed timescales for first contact and subsequent updates, and realistic incident resolution plans which satisfy the broadcast critical nature of the system. o Regular feature updates to server services and client applications to keep the system relevant in a rapidly changing market and environment. o Triage and identification of bugs and errors o Resolution of bugs and errors including code changes if required o Development of new features subject to agreement of scope and cost o On-site visits for training, support, consultation and installation subject to agreement of scope and cost. o Patching of backend servers RTÉ is particularly interested in solution providers who can provide support, on site if required, up to and including system development. RTÉ would like to invite vendors who believe they have the relevant solutions to deliver an end-to-end solution to provide us with information. Responses Interested vendors are hereby invited to provide written responses addressing the foregoing market-sounding objectives. These may be an important source of information and views for the development of any tender process should it proceed. Submissions should be e-mailed to [email protected] by Thursday 24th October at 1pm Irish time. Suppliers should include but are not limited to the following information:  Company Name  Company Address  Contact Name  Contact Phone Number  Contact E-mail  Turnover for the Past 3 Years  Overview of Core Services and products  Overview of Staff Resources, especially those with expertise relevant to this project.  Three examples of solutions implemented in a broadcast or similar environment of similar scale, delivered by your organisation in the last three years. Please complete the table set out below for each example project: Project Name: Client Name: Project Description: Description of the solutions offered and products provided by your organisation, and the key features of the service: (approximately 500 words) Details of ongoing support arrangements provided by your organisation: Contract Value (€M): Dates of Involvement: Current Status of Project: Name and Contact Details of Client Referee (email and telephone): Disclaimer Please note that this is a preliminary market-sounding exercise and is not a call to competition or invitation to tender. This request for information does not constitute an invitation to tender, or an offer to enter into any contract. Neither this document nor any information set out herein shall be regarded as a commitment or representation on the part of RTÉ to enter into any form of contractual arrangement express or implied. Queries Queries should be sent by email only to Joe Lavelle at [email protected] by Friday 11th October at 1 pm Irish time. End A Word document of the above can be requested from [email protected], as this system no longer supports attachments for notices,