Contact Centre Services
Department for Work and Pensions · London
Key facts
- Contract value
- £90,600,000
- Awarded
- 21 Dec 2015
- Contract starts
- 21 Dec 2015
- Contract ends
- 17 Oct 2021
- Procedure
- Other -
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| BRITISH TELECOMMUNICATIONS LIMITED | £90,600,000 |
Description
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
Categories (CPV)
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