Procurement of Evaluation of Engagement Framework

This evaluation will provide an independent assessment of the implementation and impact of the engagement model and the quality of engagement undertaken by the CCG.

2.2 Aims and Objectives of the Evaluation

The aims of the evaluation are to independently evaluate:

i. The effectiveness of each component of the engagement model: • Community Partners’ Programme • People’s Council • Patient Leader Programme ii. The effectiveness of the model as a whole, and the interplay between the three main elements of the programme iii. The impact the model has had on the quality (breadth, reach, defining and agreeing outcomes; influence on decision making; listening and acting) of the engagement by the CCG iv. The impact on the decision making and commissioning activities of the CCG v. To determine whether the engagement model is meeting its aims and objectives vi. To determine patient leader, people’s council members, voluntary and community organisations and CCG staff experience of the programme vii. The process of programme delivery, through feedback from participants viii. Can value for money be demonstrated in how programme funds are used? ix. To make any recommendations around existing and future ways of working with patient leaders, people’s council and the voluntary and community sector

It is expected that the evaluation will:

• Measure the impact of all the components of the engagement model and whether they work effectively • Evidence the impact that the engagement model has had on the CCG’s engagement activities (breadth, reach, defining and agreeing outcomes; influence on decision making; listening and acting) • Evidence the impact that the engagement model has had on the CCG’s commissioning activities (breadth, reach, defining and agreeing outcomes; influence on decision making; listening and acting) • Evidence the impact of patient leader training programme and how this improves patient leaders’ ability to work in partnership with the CCG • Evidence the impact of the People’s Council in influencing and informing engagement activities of the CCG • Evidence the impact on community and voluntary sector organisations when undertaking engagement on behalf of the CCG • Evidence a return on investment (both financially and socially) when commissioning community and voluntary sector organisations to undertake engagement on behalf of the CCG • Determine satisfaction levels of patient leaders • Determine satisfaction levels of People’s Council membership • Determine satisfaction levels of CCG staff