Functional Maths and English Skills

The Supplier shall: • Use MS TEAMS for delivery and primary communications with learners, or any other platform as required by HMRC. • Comply with HMRC security and IT assurances.

The required services shall ensure the key objectives of the Service are maintained, specifically: • Training and delivery to support learners nationally. • The Supplier will receive notification from HMRC regarding Service Request Form completion, following which welcome letters and log in details must be issued for the Initial Assessment (within 8 -10 working days of the SRF being submitted). Welcome letter/email must include details of the specific talent coach and links to where all the learning resources are found to determine learning needs. • Learners are expected to complete the initial assessment (diagnostic) within 5 working days. • The Supplier shall prompt the learner if they haven't accessed the learning/ initial assessment within 5 working days. • If there is no response from the learner, the Supplier shall contact the learner's manager to resolve any issue. • The Supplier must include references to the individual learners' details when submitting the invoice which must be itemised and clearly evidence the respective learner(s) and identify if it is Maths and/ or English Functional Skills. • Flexibility and ownership - learners must be able to book subsequent meetings with the Functional Skills coach via MS Bookings. • Regular learner / Coach / Line Manager progress review meetings at a frequency to be agreed; this is to be no less frequent than on a monthly basis. • Supplier shall provide MI reports outlining the learner's progress, to include rag ratings for discussion with HMRC. • The learning should include facilitator-led and structured self-study elements as well as Additional Learning Needs (ALN) provision • The Supplier must progress the completion of each Functional Skills Qualification in line with the learner's gateway period, within a 6-10-week timeline. Monitoring Monthly progress reports with a named HMRC representative and quarterly performance reviews every quarter. The Supplier will contact the learner's manager to resolve any issues, if there has been no response from the learner. The supplier will conduct regular learner / Coach / Line Manager progress review meetings at a frequency to be agreed, recommended on a monthly basis. It would be desirable for the Supplier to produce MI reports outlining the learner's progress, to include rag ratings to discuss with HMRC.