Tenant Satisfaction Measures (TSM) Surveys
Bernicia Group · United Kingdom
Key facts
- Estimated value
- £150,000
- Closing date
- 28 Apr 2023
- Contract starts
- 31 May 2023
- Contract ends
- 01 Jun 2026
- Procedure
- Open procedure
- Buyer type
- Housing
Description
We are preparing for the Regulator of Social Housing's (RSH) new Consumer Standard that will come into force from April 2023 in the form of Tenant Satisfaction Measures (TSM's).
In doing so we are seeking to engage the services of an expert independent consultancy for 3 years (with the option to extend for a further 2 years if necessary) to undertake tenant perception surveys as set out in the TSM's. This will allow us to track and analyse how tenants perceive the services they receive from us and the relationship they have with us.
Categories (CPV)
- 79342311 Customer satisfaction survey
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