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Tenfell
Closed tender
Published 04 Sep 2026

UREGNI - Customer Care Register Project Manager

Utility Regulator · Northern Ireland

Key facts

Estimated value
£185,000
Closing date
05 Oct 2026
Contract ends
30 Oct 2028
Procedure
Open procedure
Buyer type
Central government

Description

The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.

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