LAA complaints database 2022-2024
Ministry of Justice · London
Key facts
- Contract value
- £151,300
- Awarded
- 29 Sep 2022
- Contract starts
- 29 Sep 2022
- Contract ends
- 29 Sep 2024
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Civica UK Limited | £151,300 |
Description
The existing complaints database is not complaint with GDPR requirements and cannot be technically supported internally.
A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service. These were discounted as they either could not be provided intime or the contract did not have an inclusion for the LAA directorate.
Commercial conducted a keyword search on G-Cloud12 with the following words Saas complaints handling case reporting workflow configured and found that there were 2 services available, both being provided by Civica. The business then asked clarifying questions to ensure that all their expectations were met.
Triage have approved the budget for service for 2 years with a full understanding that this will be reviewed in 18 months where the additional budget for the remaining optional 2 years will be decided.
Categories (CPV)
- 48000000 Software package and information systems
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