Request for Proposal (RFP) For: Night Concierge Services

The Social Interest Group is undertaking a review of the night concierge agencies it works with. This project will include a competitive tender for invited agencies to put forward proposals to become our preferred supplier that will enable the Group to cover the breadth of its needs. It is envisaged that contracts will be awarded to successful bidders for periods of up to 3 years. All contract awards will be on a non-exclusive basis. The Group has its head office in Highbury & Islington, and a network of local offices/projects. The local offices/projects will drive most of the night concierge needs from a variety of disciplines. Night Concierge needs will vary across sites.

The Group provides accommodation based support service for adults experiencing complex needs including mental health and substance misuse issues. Some of our residents will also have be in the Criminal Justice System.

The Group is seeking night concierge agencies that have proven experience, networks and expertise.

Providers are required to provide a concierge service at each location which for the avoidance of doubt includes the following;

• A waking night service where residents can contact staff at any point throughout the shift • Regular patrols of the service, both internally and externally (minimum of 1 per hour) • Monitor the entrance and exits from the building to ensure that any unwanted visitors are not allowed on the premises. • Monitoring of residents whereabouts and recording this appropriately on the system provided, • Complete a welfare check on each resident every night, • Engaging with residents in a pro-active way with an asset based, trauma informed approach • Attend handover (where required) to ensure that a full understanding of the current needs and requirements for each resident for the shift ahead. • Following requests from handovers to ensure that staff and residents are kept safe, and appropriate checks, reviews etc are completed as requested. • Staff must be prepared to respond and manage any crisis or emergency that occurs during the shift, including escalation to emergency services and SIG On-Call managers where required • Supporting the service to ensure that the residents keep to the code of conduct/house rules. • Managing the reporting of any emergency repairs using listed call out contractors if needed. • Ensure that staff are familiar with, understand and follow appropriate SIG policies • Follow all local protocols / procedures that derive from these policies • To protect the fabric of the building and maintain cleaning both internally and externally such as, sweeping and rubbish clearance • Attend Team Meetings where required

The documents that must be submitted to form your RFP response are listed at Part 2 of Annex 2 (Supplier Response) to this RFP. All documents required as part of your RFP response should be submitted to [email protected] by the RFP Response Deadline