Return to Collection debt and Covid impacts.
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £90,000
- Awarded
- 09 Oct 2022
- Contract starts
- 23 Oct 2022
- Contract ends
- 24 May 2023
- Procedure
- Call-off from a dynamic purchasing system
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| IFF | £90,000 |
Description
This is a KAI Social Research contract which was let through Research & Insights Dynamic Purchasing System.
HMRC debt balance has increased significantly as a result of the pandemic as well as two significant pauses in active debt collection activity. in response to this, as well as reduced collector resource and increased workload Debt Managment have transformed debt collection, in concert with stakeholders across HMRC, by introducing an innovative risking model segmenting customers. We are able to quantify performance, however, we want to understand the driving force behind payments, motivations and perceptions. Internal quantitative evaluation is monitored robustly but additional qualitative research will allow us to get behind how our new approach has felt to customers, in order to enable us to form a robust model appropriate for the current climate and build customer confidence to comply with future liabilities and seek financial assistance.
This approach requires robust evaluation due to significant investment and NAO interest. Research will enable us to react to evidence to deliver efficiencies, and provide customer support whilst maximising payment opportunities.
Categories (CPV)
- 73110000 Research services
Similar open tenders
Large Grants Due Diligence Framework
Location: ScotlandBuyer: Scottish Enterprise
Open tenderCloses 7 Dec, 202632 daysValue £800.00kSource Find a TenderScottish Enterprise is seeking to appoint suppliers to a 2-lot framework (single supplier per lot) to deliver due diligence assessment services (covering technical and financial evaluation) in support of applications to Scottish Enterprise for grant funding from businesses based (or looking to set up) in Scotland. This
Contract for Education and Outreach Programme Management Services
Location: IrelandBuyer: Department of Culture Communications Sport
Open tenderCloses 11 Dec, 202636 daysValue €320.00KSource TEDThe National Archives has been very successful in recent years in broadening the understanding of our role as the keeper of the records of the State amongst the general public. This enhanced public engagement has seen more people visit the National Archives online and in person(outside of the usual academics and resear
Datblygu Hyfforddwyr a System Hyfforddi Fframwaith Ymgynghori / Coach and Coaching System Development Consultancy Framework
Location: WalesBuyer: Sport Wales
Open tenderCloses 22 Nov, 202617 daysValue £75.00kSource Find a TenderMae Chwaraeon Cymru eisiau caffael a gweithredu fframwaith ymgynghori aml-gyflenwr i gefnogi datblygu hyfforddwyr a'r system hyfforddi ar draws chwaraeon llwybr Cymru. Bydd y fframwaith yn cynnwys Datblygwyr Hyfforddwyr Siartredig CIMSPA sydd â chymwysterau addas i weithio'n uniongyrchol gyda hyfforddwyr, ac ymgynghorw
Evaluation Scoping Studies (2 Lots)
Location: United KingdomBuyer: Gambling Commission
Open tenderCloses 3 Dec, 202628 daysValue £50.00kSource Contracts FinderThe Gambling Commission is seeking to appoint one or two suppliers to conduct two separate evaluation scoping studies under two separate lots. Both studies will contribute to the Commission's aims of increasing our capacity to evaluate new requirements and policies, using data and analytics to make gambling regulation
AI Creator Control
Location: WalesBuyer: Intellectual Property Office
Open tenderCloses 27 Nov, 202622 daysValue £80.00kSource Find a TenderThe IPO requires a supplier to provide research to support this review. The intention is that this will be a four-month project including an interim report (shared with policy officials) and final report (prepared for external publication). The Government may wish to communicate initial findings from the interim report
Tees Bird Mapping Project
Location: LondonBuyer: Natural England
Open tenderCloses 13 Nov, 20268 daysValue £33.33kSource Find a TenderThe Teesmouth & Cleveland Coast SSSI, SPA and Ramsar support assemblages of over 20K over-wintering coastal birds alongside specific SSSI & SPA qualifying bird speices. This project will produce fine scale maps and analysis of designated bird species usage of supporting habitats, FLL ands brownfield habitats. A report