RM5536 SO9540

3.1 HM Passport Office require the renewal of existing hardware support. 3.2 The hardware consists of 74 servers, 3 gateways and 2 tape drivers 3.3 Support to be in place on or before 28th May 2015. 3.4 The hardware support required is as follows; 3.4.1 1 year support package with the following features; 3.4.1.1 Return to Service 4 hour fix - Mon to Fri 08:00 to 20:00, Sat 08:00 to 20:00, Sun 08:00 to 20:00, NO Bank/ Public Holiday (BPH) Cover. 3.4.1.2 Next business day on site – parts only - Mon to Fri 09:00 to 17:00, NO Sat, NO Sun, NO BPH Cover. 3.4.1.3 24 hours on site - Mon to Fri 00:00 to 23:59, Sat 00:00 to 23:59, Sun 00:00 to 23:59, BPH Cover. 3.4.1.4 Next business day on site - Mon to Fri 09:00 to 17:00, NO Sat, NO Sun, NO BPH Cover. 3.4.1.5 9-5 availability Monday to Friday. 3.4.1.6 A designated point of contact. 3.4.1.7 Escalation of issues direct with supplier. 3.4.1.8 HMPO would need to be notified of a telephone number and detailed process for logging calls.

Additional information: Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite.

If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link ‘Register for CCS eSourcing’.

Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage.

Full instructions for registration and use of the system can be found at http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender

Once you have registered on the e-Sourcing Suite, you will need to express and interest for the Insert Title This is done by emailing [email protected]. Your email must clearly state:

• the name of this procurement Provision of Hardware Support Renewal and the RM5536 SO-9540 • the name of the registered supplier; and • the name and contact details for the registered individual sending the email.

Crown Commercial Service will then process this email and assign your organisation to the opportunity. The registered user will receive a notification email to alert them once this has been done.

The Invitation to Tender will be issued by close of play on 1st May 2015 and therefore suppliers can register on the e-Sourcing Suite between the issue date of this Contracts Finder advert and the deadline date.

The deadline date for submission of proposals will be Tuesday 12th May 2015

It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond.

For technical assistance on use of the e-Sourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: [email protected]