Migrant Help Contact Centre Solution
Key facts
- Estimated value
- £1,500,000
- Closing date
- 28 Jan 2022
- Contract starts
- 31 May 2022
- Contract ends
- 31 May 2025
- Procedure
- Open procedure
- Buyer type
- Other public body
Description
Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports.
The contract term will be for a 3 year initial period, with the option to extend for an additional year.
Categories (CPV)
- 79512000 Call centre
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