TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)
Transport for London · London
Key facts
- Contract value
- £6,000,000
- Awarded
- 30 Jun 2015
- Contract starts
- 30 Jun 2015
- Contract ends
- 30 Jun 2018
- Procedure
- Open procedure
- Buyer type
- Utilities & transport
Awarded to
| Supplier | Value |
|---|---|
| Tns | £6,000,000 |
Description
Customer Satisfaction Surveys (CSS) are conducted using a variety of methodologies to measure attitudes and understand experiences. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
Categories (CPV)
- 79311000 Survey services
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