24/7 Call Monitoring Service
Yorkshire Coast Homes · United Kingdom
Key facts
- Contract value
- £344,735
- Awarded
- 23 Feb 2016
- Contract starts
- 31 May 2016
- Contract ends
- 31 May 2019
- Procedure
- Restricted procedure
- Buyer type
- Housing
Awarded to
| Supplier | Value |
|---|---|
| Eldercare UK Ltd | £344,735 |
Description
Information technology services. Information technology services. to provide a service and facilities: â Call handling software to meet Telecare Services Association (TSA) standards â Ability to identify individual personal and environmental sensor activation â One dedicated line for emergency calls â 24/7, all year round call monitoring service â At least 3 300 connections â Minimum of 2 x call handlers at any given time â Appropriate advice, reassurance, response to calls â Full disaster recovery system in place â Ability to respond to 100% of all activations within 180 seconds â Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment).
Categories (CPV)
- 72222300 Information technology services
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