Integrated Urgent Care Service

NHS Hartlepool and Stockton-on-Tees Clinical Commissioning Group (CCG) propose to commission an integrated urgent care service which will include provision of Out of Hours Primary Care Services, Minor Injuries Unit Services and Walk In (urgent care) Primary Care Services for the population of Hartlepool and Stockton-on-Tees.

In practice, this means bringing together the current urgent care services to ensure our patients are quickly directed to the right care, minimising disruption and frustration, improving efficiency, and reducing extended waiting times.

The objectives are to ensure:

• Services are joined up, seamless and coordinated • Delivery of an evidence based approach to commissioning services • Patients are not confused of what to do, who to call and where to go • Services are safe, responsive and of a high quality • Active involvement of patients and public in service improvements • The effectiveness and outcomes of urgent and emergency care services are monitored • Urgent care services are delivered 24 hours a day, 7 days a week where appropriate • Management of patients is undertaken at the point in which they present (first point of contact) • Better continuity of care • Increased awareness of early detection of illness and options for self-care

The contracting authority will develop the service model to incorporate the Public Services (Social Value) Act 2012, specifically:

• How what is proposed to be procured might improve the economic, social and environmental well-being of the relevant area. (Area is the geographic area for which the procurement is taking place) • How, in conducting the process of procurement, it might act with a view to securing the improvement.

Registering an Interest and Market Engagement Exercise

The CCG wish to receive the views from potential providers on the potential service models for delivery of an integrated urgent care service and are undertaking a market engagement exercise. If your organisation would like to receive a copy of the Request for Information documentation or register an interest in this service please go to: https://in-Tendhost.co.uk/necs and navigate to NECS105 – Integrated Urgent Care Services. Please note that the deadline for RFI responses is 12.00 noon on 29 May 2015. Please note that all communications and RFI submissions will be conducted via the In-Tend portal.

It is free to register on the portal, which can be accessed at any time of day. A dedicated helpdesk is available should potential providers have any queries and can be contacted on 0844 2728810 (Monday to Friday 8am to 5pm) / [email protected].

Please note that this facility allows the provider to express an interest only in delivering this service, it is not a Pre-Qualification Process.

Additional information: Registering an Interest and Market Engagement Exercise

The CCG wish to receive the views from potential providers on the potential service models for delivery of an integrated urgent care service and are undertaking a market engagement exercise. If your organisation would like to receive a copy of the Request for Information documentation or register an interest in this service please go to: https://in-Tendhost.co.uk/necs and navigate to NECS105 – Integrated Urgent Care Services. Please note that the deadline for RFI responses is 12.00 noon on 29 May 2015. Please note that all communications and RFI submissions will be conducted via the In-Tend portal.

It is free to register on the portal, which can be accessed at any time of day. A dedicated helpdesk is available should potential providers have any queries and can be contacted on 0844 2728810 (Monday to Friday 8am to 5pm) / [email protected].

Please note that this facility allows the provider to express an interest only in delivering this service, it is not a Pre-Qualification Process.